bookmy.bike
A BookMyBike executive and a buyer going through a booking folderA BookMyBike executive and a buyer going through a booking folder

Terms of Service

Clear rules.
Cleaner buying.

These terms define how BookMyBike works as a marketplace, what happens during a booking, and where dealer, lender, insurer, and platform responsibilities begin and end.

Terms reader

Marketplace terms for booking with confidence.

Platform roleMarketplaceConnects buyers with authorised dealers, finance partners, and fulfilment teams.
PricingLocked on bookingFinal confirmed booking price is honoured; pre-booking estimates can move until confirmation.
PaymentsSecuredBooking tokens processed through approved payment or bank transfer workflows.

Acceptance of Terms

Using the platform means accepting these terms and the marketplace role behind the service.

By accessing or using BookMyBike's website, mobile application, or any related services (collectively, the “Platform”), you agree to be bound by these Terms of Service. If you do not agree, you must not use the Platform.

BookMyBike is the marketplace brand operated by Aapli Autofin Private Limited. References to “we”, “us”, or “our” refer to Aapli Autofin Private Limited, its platform, and its authorised dealer and finance partners.

Account Registration & Eligibility

Account access requires accurate details, lawful eligibility, and responsible OTP use.

To use certain features, you must create an account. By registering, you confirm that:

You must be at least 18 years old and legally capable of entering into a binding contract. The phone number and personal details you provide must be accurate, current, and complete.

You are responsible for maintaining the confidentiality of your OTP and account access, and you must notify us immediately of any unauthorised use of your account.

One person may hold only one active account. Duplicate accounts may be merged, restricted, or deactivated where required for platform integrity.

Platform Services

BookMyBike facilitates discovery, quotes, booking, finance coordination, and fulfilment support.

BookMyBike provides end-to-end two-wheeler buying services, including vehicle discovery, transparent on-road price visibility, quote generation, booking coordination, finance facilitation, dealer matching, and post-purchase support.

Vehicle discovery lets you browse, compare, and shortlist new two-wheelers across OEM brands, variants, and colours available on the Platform.

Pricing, quote, and booking tools help you review estimated ex-showroom, RTO, insurance, and accessory components before confirming a booking.

Finance, dealer matching, delivery, registration, insurance, and service-history support may be coordinated through authorised dealers, lenders, insurers, and fulfilment partners.

We are a marketplace facilitator — not the manufacturer, seller, or insurer of any vehicle listed on the Platform.

Finance Estimates & Repayment

Finance depends on the financier’s approval and your KYC. A pre-approved offer is not a loan sanction.

Finance offers are subject to the financier's approval and KYC. A pre-approved offer on the Platform is not a loan sanction.

Displayed repayment amounts are rounded to the nearest rupee. The final instalment includes any rounding difference so that the repayment schedule reconciles with the total repayment.

Pricing, Payments & Bookings

Pre-booking estimates can change before confirmation; confirmed booking price is honoured.

Pre-booking prices are estimates and may change based on manufacturer revisions, government regulations (RTO/GST), insurance updates, stock, selected add-ons, or quote changes. Once booking is confirmed, the agreed booking price is honoured.

On-road prices are calculated in real time based on your location, selected variant, colour, and applicable RTO type, including State, BH, or Company registration where supported.

Booking token amounts are non-refundable unless your quote agreement states otherwise or the booking is cancelled by the dealer. Full payment terms are shown in your final quote document before booking confirmation.

Payments are processed through Razorpay or direct bank transfer. We do not store card or bank account details, and invoices, receipts, and payment confirmations remain accessible from your account dashboard.

Cancellations & Refunds

Refund eligibility depends on dealer allocation, vehicle status, and the reason for cancellation.

ScenarioPolicy
Before dealer allocationFull refund of booking token within 7 business days
After dealer allocationSubject to dealer policy; processing fee may apply
Vehicle dispatched / PDI doneNon-refundable unless manufacturing defect confirmed
Dealer-initiated cancellationFull refund within 7 business days; alternate dealer offered

Contact us via WhatsApp or email with your booking reference. We process cancellation requests within 2 business days.

Intellectual Property

BookMyBike content, software, design, and brand assets cannot be reused without permission.

All content — text, graphics, logos, UI design, vehicle imagery, pricing engines, and software — is the property of Aapli Autofin Private Limited or its licensors, protected under copyright and trademark law.

You may not copy, modify, distribute, or create derivative works from any Platform content without prior written consent.

Vehicle images and specifications are sourced from OEM partners under licence and remain the property of their respective manufacturers.

The BookMyBike name, logo, and brand identity are registered trademarks. Unauthorised use is prohibited.

Prohibited Conduct

Misuse, false information, scraping, fraud, or security interference may restrict access.

You agree not to use the Platform for any illegal or unauthorised purpose, impersonate another person, provide false information during registration or booking, or conduct price manipulation, fake bookings, or fraudulent transactions.

You must not attempt to gain unauthorised access to other users' accounts, the Platform's servers, or any connected databases.

You must not scrape, crawl, or use automated tools to extract data without written permission, or interfere with the Platform's infrastructure, security features, or other users' access.

You must not post or transmit malicious code, viruses, harmful content, or any material that disrupts platform operation or user safety.

Violations may result in immediate account termination and referral to law enforcement where applicable.

Limitation of Liability

Platform liability is limited, and partner actions remain governed by partner responsibility.

The Platform is provided “as is” and “as available” without warranties of any kind, express or implied.

We do not guarantee uninterrupted, error-free, or secure operation of the Platform, and we are not liable for direct, indirect, incidental, or consequential damages arising from use of the Platform.

Our total liability for any claim shall not exceed the amount you paid to us in the 12 months preceding the claim.

We are not responsible for the actions, products, approvals, delays, or services of third-party dealer, finance, insurance, or fulfilment partners.

Changes to Terms

Terms may change over time, and continued platform use means accepting the revised terms.

We reserve the right to modify these Terms at any time. Changes are effective immediately upon posting. We will make reasonable efforts to notify users of material changes via email or in-app notification.

Your continued use of the Platform after changes are posted constitutes acceptance of the revised terms. If you disagree, discontinue use and close your account.

Governing Law & Disputes

Indian law applies, with Mumbai jurisdiction and arbitration before court proceedings.

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

Arbitration First

Before initiating court proceedings, both parties agree to attempt resolution through good-faith negotiation and, if unresolved within 30 days, through binding arbitration under the Arbitration and Conciliation Act, 1996.

Contact Us

Legal questions and complaints can be sent to BookMyBike through the listed contact routes.

For questions, concerns, or complaints regarding these Terms:

Email

legal@bookmy.bike

Registered Address

Aapli Autofin Private Limited
A/019, Panbai Nagar, Near Viva Super Market, Nallasopara West, Vasai, Maharashtra 401203